Shipping Policy

Open House provides free standard shipping within the contiguous United States. This policy explains how orders are processed and delivered.

Shipping Coverage

We ship to the 48 contiguous United States only. We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations.

Shipping Origin

All orders ship from U.S.-based warehouses.

Order Processing

Orders are processed Monday through Friday, excluding U.S. federal holidays. Most orders are prepared and shipped within 1–2 business days after being placed.

You will receive an order confirmation email after purchase. A separate shipping confirmation email with tracking details will be sent once your order leaves the warehouse.

Delivery Time

After shipment, delivery typically takes 4–8 business days depending on your location within the contiguous United States.

Delivery estimates may vary slightly based on carrier conditions and regional service availability.

Shipping Carriers

Orders are delivered by UPS, FedEx, or USPS depending on package size and destination. Carrier selection is based on service reliability for your address.

Tracking Your Order

All shipments include tracking information.

You may track your shipment at any time using our tracking page:
https://theopenhouseco.com/apps/parcelpanel

If you do not receive tracking information within 3 business days of placing your order, please contact us at support@theopenhouseco.com.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damage so we can review the issue.

After review, we will determine the appropriate resolution, which may include replacement or refund.

Contact Information

Customer Support
Email: support@theopenhouseco.com
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM Pacific Time
Location: Los Angeles, California