Buyer Protection Policy

Open House is committed to providing clear communication and responsible order handling from purchase through delivery. This policy outlines how we support customers in the event of delivery issues or order concerns.

Order Confirmation

After completing your purchase, you will receive an order confirmation email containing your order details. This confirms that your order has been successfully placed in our fulfillment system.

Secure Payment Processing

All payments are processed through secure, encrypted payment providers. Open House does not store or have direct access to your full payment credentials.

Shipment Protection

If an order is lost in transit, arrives damaged, or does not arrive within the expected delivery timeframe, please contact us so we can review the situation.

After investigation, we will determine the appropriate resolution, which may include replacement, reshipment, or refund.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, notify us within 48 hours of delivery. Please include your order number and clear photos of the issue to assist with review.

Unfulfilled Orders

If an order cannot be fulfilled or delivered due to inventory or carrier failure, an appropriate refund will be issued to the original payment method.

Customer Support

If you have questions about your order at any stage, please contact us:

Open House
1480 Colorado Blvd
Ste 200A #121
Los Angeles, CA 90041

Email: support@theopenhouseco.com
Phone: +1 213-863-9387